Customer Relation Officer - Business Development Support
Are you a communication powerhouse with a passion for building lasting business relationships? Warranty Smart is seeking a proactive and professional Customer Relation Officer - Business Development Support to join our dynamic team in Jakarta Selatan. In this role, you will be the backbone of our customer relations, ensuring seamless communication and exceptional service for our valued clients.
Warranty Smart is a leading company in the warranty and insurance sector, dedicated to providing comprehensive solutions to our clients. With a strong focus on innovation and customer satisfaction, we are committed to delivering top-notch services that meet the evolving needs of our clients.
As a Customer Relation Officer, you will be responsible for managing and maintaining relationships with our clients, ensuring their needs are met and their satisfaction is ensured. You will use tools like Salesforce and HubSpot to manage customer interactions and data, and you will have the opportunity to grow within our organization as we expand our client base and services.
📋 Tanggung Jawab Pekerjaan
- Manage and maintain customer relationships through regular communication and follow-ups.
- Use Salesforce and HubSpot to track customer interactions and data.
- Ensure timely and accurate responses to customer inquiries and concerns.
- Coordinate with the business development team to identify new opportunities and expand our client base.
- Assist in the development and implementation of customer service strategies.
- Monitor customer satisfaction and provide feedback to improve our services.
- Participate in team meetings and contribute to the development of our company's customer relations strategy.
- Stay updated on industry trends and best practices in customer relations.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 2 years of experience in customer relations, sales, or a related field.
- Proven track record of building and maintaining strong customer relationships.
- Excellent communication and interpersonal skills.
- Familiarity with CRM tools like Salesforce and HubSpot is a plus.
- Ability to work well under pressure and meet tight deadlines.
- Strong problem-solving and analytical skills.
- Fluent in English and Indonesian.
🛠️ Keahlian
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